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catsidheCalling Helldesk to say “I think I has a virus: DO NOT WANT”, then arranging a time the next morning to have someone come and look at it: Good. Big tick. I approve.
When I turn up, though, it might be an idea to actually fucking be there!
Letting your assistant tell me “he said he ‘cleaned a virus but it hasn't gone away or something’”, and leaving your laptop logged on and covered in windows with what looks like quite important work going on, and when I have a look I find three separate anti-spyware apps installed and active, and indications that the one which I'm going to use has been in the past as well, but was uninstalled for some reason.
A quick look tells me that he has been infected by a particularly nasty trojan, but this has been (mostly) cleaned up. What is left (and was probably giving him warnings when the virus check hit these files) are the remnants of this infection, which I cleaned up by hand TYVM. So at least it wasn't serious. But forcing me to figure this out from first principles, after rushing away from cleaning up another, active infection of that same trojan on someone else's computer, that is not cool.
Even if you are a Professor and HOD.
When I turn up, though, it might be an idea to actually fucking be there!
Letting your assistant tell me “he said he ‘cleaned a virus but it hasn't gone away or something’”, and leaving your laptop logged on and covered in windows with what looks like quite important work going on, and when I have a look I find three separate anti-spyware apps installed and active, and indications that the one which I'm going to use has been in the past as well, but was uninstalled for some reason.
A quick look tells me that he has been infected by a particularly nasty trojan, but this has been (mostly) cleaned up. What is left (and was probably giving him warnings when the virus check hit these files) are the remnants of this infection, which I cleaned up by hand TYVM. So at least it wasn't serious. But forcing me to figure this out from first principles, after rushing away from cleaning up another, active infection of that same trojan on someone else's computer, that is not cool.
Even if you are a Professor and HOD.
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(no subject)
Date: 2008-12-12 04:25 am (UTC)(no subject)
Date: 2008-12-12 04:34 am (UTC)“I went to turn on my computer, and there was a bang and some sparks and now it won't turn on at all. I think it's broken.
What should I do?”
I found her the number for Jim's Computer Repairs.