Like I've said before: A business's purpose is to make a profit, that's it. Delivering a service is one way to do it, but service levels will be cut if profit can be increased thereby.
Hospitals, on the other hand, are there because of the service they provide. The profit motive should be entirely absent. Sure, use techniques developed in business-land to improve the management of these services, but remember always that this is not a business, nor should it be run as if it was one.
Similar concerns go with other services, such as, oh what are some clusterfscks coming from services being mistaken for businesses... Public Transport? (several volumes of rant in its own right) Prison Management? (like the various prisons for 'Illegals' and other people we don't want here) Law Enforcement? (Met Cops come to mind).
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Re: No, not really surprised...
Date: 2008-01-30 07:42 am (UTC)Hospitals, on the other hand, are there because of the service they provide. The profit motive should be entirely absent. Sure, use techniques developed in business-land to improve the management of these services, but remember always that this is not a business, nor should it be run as if it was one.
Similar concerns go with other services, such as, oh what are some clusterfscks coming from services being mistaken for businesses... Public Transport? (several volumes of rant in its own right) Prison Management? (like the various prisons for 'Illegals' and other people we don't want here) Law Enforcement? (Met Cops come to mind).
Good to see you back, by the way