I've never bothered to click that "Feedback" hover thing, but yeah, I see what you mean. "CrowdSupport" is just Telstra-speak for "forums".
I think what you actually want is the complaints form, which is what I found first before realising what you were talking about. It's under "Contact Us" on the left-hand navigation menu.
Reading the detail on the "Mobile Member" and "Mobile Phone" plan pages, I would infer that you cannot in fact get a free phone on those outside of any special deal they might have running. There's no mention of an MRO (Mobile Repayment Option) allowance.
But I make this inference based on product knowledge that the average punter ought not need to have, and either way it really ought to be more clearly spelled out on the site.
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Date: 2012-11-15 03:21 am (UTC)I think what you actually want is the complaints form, which is what I found first before realising what you were talking about. It's under "Contact Us" on the left-hand navigation menu.
Reading the detail on the "Mobile Member" and "Mobile Phone" plan pages, I would infer that you cannot in fact get a free phone on those outside of any special deal they might have running. There's no mention of an MRO (Mobile Repayment Option) allowance.
But I make this inference based on product knowledge that the average punter ought not need to have, and either way it really ought to be more clearly spelled out on the site.