I won't for a moment try to argue that many websites aren't far too complicated for what they're supposed to be doing -- I do accessibility audits for a living, after all! -- but seriously, if you think the previous iteration of the Telstra website was better than what they have now then I reckon maybe time has dulled your recollection, because the old one was much worse.
The really hateful thing about mobile phone stuff online is that you pretty much need to build a spreadsheet to adequately compare the options, even if you're only looking at one supplier. Yeah, okay, so you're offering "$550 value" on your plan, but what does that actually mean? Oh, you're charging calls at $2/minute on that plan? Really? And so on.
Telstra do however really want you to just sign up for one of the "Every Day Connect" plans, which start at $60/mo and go up from there. Which is why that's what you get when you click on "Mobiles". I'm guessing from your rant you're on one of the legacy plans where you pay a very low monthly fee but don't get (m)any included calls?
(My own plan is no longer on the website at all, it's so "legacy", but it was the standard deal only a year ago.)
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The really hateful thing about mobile phone stuff online is that you pretty much need to build a spreadsheet to adequately compare the options, even if you're only looking at one supplier. Yeah, okay, so you're offering "$550 value" on your plan, but what does that actually mean? Oh, you're charging calls at $2/minute on that plan? Really? And so on.
Telstra do however really want you to just sign up for one of the "Every Day Connect" plans, which start at $60/mo and go up from there. Which is why that's what you get when you click on "Mobiles". I'm guessing from your rant you're on one of the legacy plans where you pay a very low monthly fee but don't get (m)any included calls?
(My own plan is no longer on the website at all, it's so "legacy", but it was the standard deal only a year ago.)