Oh yeah, Tasks are unbelievably painful. I think the fact that we tend to just not respond to them because they're so much more difficult to do anything with than Incidents is discouraging people from sending them to us.
We have some email interface for the Change Request stuff that I use for approvals. I still create new requests via the web interface since I've not gotten around to working out how the email form works, and it usually takes five minutes just to do the data entry.
I'm fairly sure the Change Request web interface was specifically designed to have a pattern of repetition of fields, obscure and unrelated groupings of fields, and interfaces spread across multiple tabs in exactly the way most likely to drive humans mad.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
(no subject)
Date: 2012-09-10 06:42 am (UTC)We have some email interface for the Change Request stuff that I use for approvals. I still create new requests via the web interface since I've not gotten around to working out how the email form works, and it usually takes five minutes just to do the data entry.
I'm fairly sure the Change Request web interface was specifically designed to have a pattern of repetition of fields, obscure and unrelated groupings of fields, and interfaces spread across multiple tabs in exactly the way most likely to drive humans mad.