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BSM Remedy: its not just awful, it's Godawful.
Seriously, what the hell is wrong with BSM Remedy when the client, which is a glorified web page and must be accessed through a browser (although to be fair, the previous version's dedicated client was, in essence, a glorified and fundamentally broken web browser with pretentions of adequacy), uses almost as much memory as an entire running VMware instance of WinXP?
BSM Remedy: levelling the playing field by making simple jobs as hard to do as complicated ones, and complicated ones impossible.
BSM Remedy: because the person designing the system has no idea what you do, and it shows.
BSM Remedy: because there's nothing like an ITIL-compliant job tracking tool; and this is, indeed, nothing like one.
BSM Remedy: because if the person who designed your implementation knew what they were doing, they'd be doing something important instead of designing your implementation.
BSM Remedy: management hates you and wants you to suffer.
BSM Remedy: levelling the playing field by making simple jobs as hard to do as complicated ones, and complicated ones impossible.
BSM Remedy: because the person designing the system has no idea what you do, and it shows.
BSM Remedy: because there's nothing like an ITIL-compliant job tracking tool; and this is, indeed, nothing like one.
BSM Remedy: because if the person who designed your implementation knew what they were doing, they'd be doing something important instead of designing your implementation.
BSM Remedy: management hates you and wants you to suffer.